We are an online-only retailer and do not have a physical store location. Our products are shipped directly from Boston, MA.
How do I place an order?
You can place an order directly on our website. Simply add the items you wish to purchase to your cart and proceed to checkout. You will be guided through the steps to complete your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Master Card, American Express), as well as secure online payments via PayPal and Apple Pay.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our customer service team immediately. We will do our best to accommodate your request, but we cannot guarantee changes for orders that have already been processed for shipping.
Is my payment information secured?
Yes, we use secure, encrypted technology to protect your payment details.
What are your shipping options and costs?
We offer several shipping options, including standard and expedited delivery. Costs are calculated based on your location and the weight of your order. You can view the exact shipping cost during checkout.
How long will it take to receive my order?
Processing an order typically takes 1-2 business days. Estimated delivery times vary depending on the shipping method and your location.
How can I contact your customer support ?
You can reach our customer support team via the [Contact Us] page, where you can submit a
form.
What is your return policy?
You may return most new, unopened items within 14 days of delivery for a full refund. All items must be in their original condition.
How do l initiate a return or exchange?
To start a return or exchange, please contact our customer support team to begin the process.
What should I do if my order is defective or damaged?
If you receive a defective or damaged item, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund,
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for us to inspect the item and process your refund. The funds will be returned to your original payment method.